Program

8:30AM -
3:30PM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
9:45AM-
2:45PM

Pre-Conference Workshops

Choose from 8 different intensive workshops with our leading speakers
2:30PM

Exhibition Hall Opens (Arena 2)

Meet with 50+ leading international and local solutions providers in our exhibition hall
3:30PM
Official Conference Opening (Arena 1B) Adam Burns Retail Global
3:40PM -
4:10PM
Presentation by ebay (Arena 1B) Tim Mackinnon eBay
In the new world of retail fads come and go on an almost monthly basis, but there is one trend that has stood the test of time and revolutionised the way we consume goods globally – marketplace shopping. More than 40% of global eCommerce is set to come from a marketplace in 2016, and this number is only going to grow. As Senior Director Retailer Growth for Australia’s largest marketplace, eBay, Tim will share insights into where marketplaces are headed and how small and medium sized businesses can stand out in an increasingly competitive environment.
4:10PM -
4:40PM
eCommerce delivery trends and buying patterns: Who’s shopping in the suburbs, and how to reach them (Arena 1B) Ben Franzi StarTrack Australia Post
Ben shares new findings on the online shopping and delivery trends transpiring in suburban Australia with an in-depth look at category-specific trends, where the nation’s top online shoppers live, and who’s likely to experience future growth.

With the help of pinpoint accuracy and knowledge of what, where and why Australians are buying online, this is your opportunity to start harnessing these insights, reshape your acquisition strategy and tap into new markets that are more likely to convert.
4:40PM -
5:30PM
The State of Online Retail (Arena 1B) Vicki Cantrell Shop.org & NRF
Digital Retail: 2016 and beyond

E-commerce. Mobile. Channel convergence. The Internet of Things. Retail is facing and embracing digital disruption. Join the National Retail Federation SVP of Communities and Executive Director of Shop.org, Vicki Cantrell, as she dives into what’s hot in digital retail in the US and what’s on the minds of retail executives around the world.
5:30PM -
7:00PM
Welcome Drinks & Exhibition Exploration (Arena 2)
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
Sponsored By
7:30AM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
8:30AM -
8:45AM
How to get the best from the 2016 agenda
8:45AM -
9:15AM
10 Habits Of The Top 10 (Arena 1B) Grant Arnott Click Frenzy
Celebrating the 10th Anniversary of Retail Global, we take a look at Power Retail’s Top 10 online retailers and dissect the 10 eCommerce habits that set them apart, that you can apply to YOUR business. Learn how eCommerce giants like Officeworks, Catch of the Day, Woolworths and Surfstitch generate hundreds of millions of dollars in online sales each year.
9:15AM -
10:00AM
Five companies have five minutes each to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favorite. Adam Burns (MC) Judges: Gabby Leibovich, Tim Ash & Paul Greenberg.
10:00AM -
10:45AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees. With thanks to
Sponsored By
10:45AM -
11:30AM
Stream Session A
  • Retail Case Studies
    Marketplaces: The Multi-currency Protection Racket
    Location Picker Arena 1B Ground Floor
    Rod Bland
    Section info
  • Online Retailing Tools
    Using Analytics And Insights To Accelerate Customer Growth And Acquisition
    Location Picker Meeting Room 6
    Rose Yip
    Section info
  • Marketing & Social Media
    Driving Social Conversions for Retailers
    Location Picker Meeting Room 9
    Yvonne Adele, Jane Lu, Jason Kencevski, Sarah Timmerman
    Section info
  • Expert Spotlight
    Digital International Business Expansion
    Location Picker Meeting Room 7
    Kate Morris
    Section info
  • Advanced
    Media buying strategies for online retailers
    Location Picker Meeting Room 8
    Jim Banks
    Section info
  • eBay EDU
    Master Store fundamentals
    Location Picker meeting room 5
    To-Mai Cuny
    Section info
11:30AM -
12:15PM
Stream Session B
  • Retail Case Studies
    5 Top Tips to Improve Web and Mobile Site Conversion Rates
    Location Picker Arena 1B Ground Floor
    Wayne Baskin
    Section info
  • Online Retailing Tools
    The future of commerce: What it looks like and how to succeed.
    Location Picker Meeting Room 6
    Tyson Hackwood, Jason Stockton, Klas Beck, Andrew Waite
    Section info
  • Marketing & Social Media
    Advanced tactics for Retailers
    Location Picker Meeting Room 9
    Lisa Powell, Julie Stevanja, Trent Allan, Britney Muller
    Section info
  • Expert Spotlight
    Insights into Mobile Conversion
    Location Picker Meeting Room 7
    Tim Ash
    Section info
  • Advanced
    6 Steps To Create Business Success Through Engaged & Energised Employees
    Location Picker Meeting Room 8
    Mark LeBusque
    Section info
  • eBay EDU
    Maximise your visibility on eBay
    Location Picker Meeting Room 5
    Nathan Archie
    Section info
12:15PM -
1:00PM
Stream Session C
  • Retail Case Studies
    Stacking MarTech in your Favour - A L'Oréal Case Study
    Location Picker Arena 1B Ground Floor
    Kane Murphy
    Section info
  • Online Retailing Tools
    Onsite Personalisation best practices
    Location Picker Meeting Room 6
    Osric Powell
    Section info
  • Marketing & Social Media
    How to market to Millennials
    Location Picker Meeting Room 9
    Tom Walter, Jane Lu, Michelle Bourke, Tully Humphrey
    Section info
  • Expert Spotlight
    What Email Marketing Should Look Like For Retail in 2016, Let's Automate
    Location Picker Meeting Room 7
    Alita Harvey Rodriguez
    Section info
  • Advanced
    Duplicate Content - The Biggest Digital Threat
    Location Picker Meeting Room 8
    Kate Morris
    Section info
  • eBay EDU
    2016’s eBay product launches.
    Location Picker meeting room 5
    Fiona Lim
    Section info
1:00PM -
2:00PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
2:00PM -
2:45PM
Stream Session D
  • Retail Case Studies
    Once A Humble Home Business, Now A Competitive Industry Leader
    Location Picker Arena 1B Ground Floor
    David Lim
    Section info
  • Online Retailing Tools
    Transform into a Global Omnichannel Business through Cloud
    Location Picker Meeting Room 6
    Leanne Fretwell
    Section info
  • Marketing & Social Media
    The F.O.R.C.E. Awakens: The Future of Retail and Customer Engagement
    Location Picker Meeting Room 9
    John Lawson
    Section info
  • Expert Spotlight
    Winning corporate culture: How to foster an inspiring workplace
    Location Picker Meeting Room 7
    Julie Stevanja
    Section info
  • Expert Spotlight
    The BUSINESS of GIVING BACK. The missing piece for powerful engagement
    Location Picker Room 8
    Jeremy Meltzer
    Section info
  • eBay EDU
    Inventory Insights
    Location Picker meeting room 5
    Peter Freestone
    Section info
2:45PM -
3:30PM
Stream Session E
  • Retail Case Studies
    Future of Search and Insights for Retailers
    Location Picker Arena 1B Ground Floor
    David Andrews
    Section info
  • Online Retailing Tools
    Faster, smarter, better: Set new ROI goals for your email marketing
    Location Picker Meeting Room 6
    Tink Taylor
    Section info
  • Marketing & Social Media
    eCommerce red oceans. Differentiating your start up in a competitive market
    Location Picker Meeting Room 9
    Melody & Cameron Townsend
    Section info
  • Expert Spotlight
    Disruption of Minimum Exception
    Location Picker Meeting Room 7
    Jason Kencevski
    Section info
  • Advanced
    Advanced Page Speed Optimization & Auditing
    Location Picker Meeting Room 8
    Cindy Krum
    Section info
  • eBay EDU
    Integration & Automation – Partnering for success on eBay
    Location Picker Meeting Room 5
    Cheryl Jones
    Section info
3:30PM -
4:00PM
Afternoon Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
4:00PM -
4:45PM
The Platinum Nuggets of Entrepreneurship (Arena 1B) Tony Nash Booktopia
Tony Nash will share some of his key nuggets that have helped build an $80 million online business with no external investment. There will be new ones that have never been heard before, especially prepared for Retail Global 2016.
4:45PM

End of Day 2

6:00PM
FOR GALA DINNER TICKET HOLDERS ONLY: Buses to Warner Bros. Movie World for our 10th Anniversary Party & Gala Charity Dinner
Buses will be picking up attendees in front of the Gold Coast Convention & Exhibition Centre entrance at 6pm sharp. Anyone who misses the bus will need to make their own way to Warner Bros. Movie World.
Sponsored By

9:00AM -
9:15AM
The Morning After (Arena 1B) Phil Leahy Retail Global & Retail Global
9:15AM -
10.00AM
A fireside discussion with top retail brands on current trends and issues in eCommerce
10:00AM -
10:45AM
The Future Begins Now: The 10 Growth Areas of The Metaspace Economy® (Arena 1B) Erica Orange The Future Hunters Jared Weiner The Future Hunters
10:45AM -
11:15AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees
Sponsored By
11:15AM -
12:00PM
Stream Session A
  • Interactive
    eBay Store & Listing Review Panel #1
    Location Picker Arena 1B Ground Floor
    Carolyn Breeze, John Lawson, Monica Catalinac, Abbas Tharkar
    Section info
  • Online Retailing Tools
    M2E Pro - Selling on eBay and multi channels
    Location Picker Meeting Room 6
    Miles Clemans, Alex Podopryhora, Steffen Daleng
    Section info
  • Marketing & Social Media
    The Ultimate Paid Marketing AMA (Ask Me Anything)
    Location Picker Meeting Room 9
    Jim Banks, Shahid Awan, Michelle Bourke
    Section info
  • Expert Spotlight
    New Site Migration. The Pitfalls and Perils
    Location Picker Meeting Room 7
    Jim Stewart
    Section info
  • Roundtables
    Roundtable Stream A
    Location Picker Meeting Room 8
    Osric Powell, Paul Greenberg, Nathan Huppatz, Sonia Tilley, Mark LeBusque
    Section info
  • eBay EDU
    Who are eBay shoppers?
    Location Picker Meeting Room 5
    Tracy Sheridan
    Section info
12:00PM -
12:45PM
Stream Session B
  • Interactive
    Website Review Panel - Enterprise Sites
    Location Picker Arena 1B Ground Floor
    Grant Arnott, Nathan Bush, Kate Morris, John Debrincat
    Section info
  • Online Retailing Tools
    16 Top Secret Marketing Tools for 2016.
    Location Picker Meeting Room 6
    Matt Davies
    Section info
  • Marketing & Social Media
    SEO 101 for Business Owners
    Location Picker Meeting Room 9
    Jim Stewart
    Section info
  • Expert Spotlight
    Harnessing the power of citizen marketing through technology
    Location Picker Meeting Room 7
    Anthony Svirskis
    Section info
  • Roundtables
    Roundtable Stream B
    Location Picker Meeting Room 8
    Richard Thame, Rod Bland, Jim Banks, Miles Clemans, Paul Nieuwenhuys
    Section info
  • eBay EDU
    Everything shipping
    Location Picker Meeting Room 5
    Helen Cowan
    Section info
12:45PM -
1:45PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
1:45PM -
2:30PM
Stream Session C
  • Interactive
    SEO & LPO Optimization Live Site Reviews
    Location Picker Arena 1B Ground Floor
    Tim Ash, Jason Mun, Shahid Awan, Jim Banks
    Section info
  • Retail Case Studies
    Super Retail Secrets from SRG
    Location Picker Meeting Room 6
    Maranda De Pasquale
    Section info
  • Marketing & Social Media
    Google Analytics 101
    Location Picker Meeting Room 9
    Nathan Huppatz
    Section info
  • Expert Spotlight
    R&D Grant – How you can get back 45% of your website development costs.
    Location Picker Meeting Room 7
    Dean Salakas
    Section info
  • Roundtables
    Roundtable Stream C
    Location Picker Meeting Room 8
    Mark Freidin, Katrina Kail, Steve Vallas, Rohan Lock
    Section info
  • eBay EDU
    Master the fundamentals
    Location Picker Meeting Room 5
    Arani Satgunaseelan, Carolyn Breeze
    Section info
2:30PM -
3:15PM
Stream Session D
  • Interactive
    eBay Store & Listing Review Panel #2
    Location Picker Arena 1B Ground Floor
    Tim Davies, Neil Waterhouse, Miles Clemans, Olivera Caiafa
    Section info
  • Online Retailing Tools
    How Retailers Are Failing Australian Consumers
    Location Picker Meeting Room 6
    Justin Williams, Katie Kinraid
    Section info
  • Marketing & Social Media
    How Social Channels Killed Communities and Why That's Great News
    Location Picker Meeting Room 9
    Steve Vallas
    Section info
  • Expert Spotlight
    Google Search Console
    Location Picker Meeting Room 7
    Jim Stewart
    Section info
  • Roundtables
    Roundtable Stream D
    Location Picker Meeting Room 8
    Shahid Awan, Kate Morris, John Debrincat, Francine Eriera
    Section info
  • eBay EDU
    Growth levers
    Location Picker meeting room 5
    Carolyn Breeze, Arani Satgunaseelan
    Section info
3:15PM -
3:45PM
Afternoon Tea, Networking and Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
3:45PM -
4:30PM
Stream Session E
  • Interactive
    Website Usability Review Panel
    Location Picker Arena 1B Ground Floor
    Jim Banks, Kate Morris, Nathan Bush, Cindy Krum
    Section info
  • Online Retailing Tools
    International Shipping Panel
    Location Picker Meeting Room 6
    Nathan Huppatz, Michael Paul, Robert Hango-Zada, Damien Sheehan, Chris Dobson
    Section info
  • Marketing & Social Media
    Google Updates How To Survive and Thrive
    Location Picker Meeting Room 9
    Jim Stewart
    Section info
  • Expert Spotlight
    Top Tips for Content and eCommerce in 2016
    Location Picker Meeting Room 7
    Shahid Awan
    Section info
  • Roundtables
    Roundtable Stream E
    Location Picker Meeting Room 8
    Neil Waterhouse, Alita Harvey Rodriguez, Monica Catalinac, Dean Salakas
    Section info
  • Advanced
    Managing the Risks and Challenges of Trading on eBay
    Location Picker Meeting Room 5
    Tim Davies
    Section info
4:30PM -
5:15PM
Big Data Hack for All Businesses (Arena 1B) Britney Muller Pryde Marketing
Britney will cover how big data / data science can help put online retailers out in front of their competition by decreasing friction and evaluating market fluctuations. Delivered with fun, actionable and unique case studies.
5:15PM -
5:30PM
5:30PM -
7:30PM
OPTIONAL: Networking Drinks
At the Sofitel
Sponsored By