Program

8:30AM -
3:30PM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
9:45AM-
2:45PM

Pre-Conference Workshops

Choose from 6 different intensive workshops with our leading speakers
2:30PM

Exhibition Hall Opens (Arena 2)

Meet with 50+ leading international and local solutions providers in our exhibition hall
3:30PM
Official Conference Opening (Arena 1B) Yvonne Adele
3:40PM -
4:10PM
eCommerce Insights – The Latest Trends Ben Franzi StarTrack Australia Post
Australians love for online shopping remains insatiable, but where is the industry headed, and what’s driving the growth? Get the latest intel on economic trends, local and international growth rates, and where the opportunities lie for your business. A not to be missed presentation for all eCommerce players from industry expert Ben Franzi.
4:10PM -
4:55PM
How do you grow and stay in love with your business? Keynote Sponsored by eway Jane Cay birdsnest
Hear from the founder of a fashion business who launched online nine years ago, now sends over 3,000 parcels a week and still hand writes a message in every one. This is a story of evolution, from a little store in a country town to one of Australia’s most respected online retail stores with over 140 employees. Jane will give an honest account of the lessons she has learnt and how the business and she found their birdsong!
4:55PM -
5:25PM
Expanding your business to all the different worldwide markets George Lawrence MerchantWords
Understanding your global audience is your secret weapon for success. Discovering the shopping behavior of your customers worldwide is critical. Leveraging that knowledge is absolutely essential.

In this entertaining and educational presentation you'll learn the secrets of connecting with your customers around the globe.
5:30PM -
7:00PM
Welcome Drinks & Exhibition Exploration (Arena 2)
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
Sponsored By
7:30AM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
8:45AM -
9:00AM
Welcome Address (Arena 1B) Phil Leahy Retail Global
How to get the best from the 2018 agenda
9:00AM -
9:30AM
Amazon, Google and the Algorithm: Competing in 2018 and Beyond (Arena 1B) Ian Lurie Portent
Search engine optimization requires a balance between user experience and technology: Search engines are computers trying to be like people. The best businesses cater to their customers in ways that computers can detect and measure. Ian Lurie, 22-year digital marketing veteran and SEO, will review Google and Amazon’s current search algorithms and explain the balancing act between algorithm and end user. Attend this session to learn the right philosophy and tactics to compete.
9:30AM -
10:15AM
Five companies have five minutes each to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favorite.
10:15AM -
10:55AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees. With thanks to
Sponsored By
10:55AM -
11:35AM
Stream Session A
  • Retail Case Studies
    The Importance Of Thinking Global For Online Start - Ups.
    Location Picker Arena 1B
    Olivia Carr
    Section info
  • Marketplaces
    Don’t Get Suspended or Lose Your Great Listings.
    CJ Rosenbaum
    Section info
  • Cross Border
    Global Strategies For Australian Retailer’s
    Location Picker Foyer A
    Jim Banks, Victoria Beattie, Eric Heller, Michael Bonfils
    Section info
  • Online Retailing Tools
    The Future Of Payments “Deep Dive Into Buy Now Pay Later” (Repeated Session)
    Location Picker Central Room C
    Jonathan Kelly
    Section info
  • Marketing & Social Media
    Rise of The Robots: How Artificial Intelligence (A.I.) & Virtual Reality (V.R.) are Helping Retailers Drive Engagement and Boost Sales
    Location Picker Central Room B
    John Lawson
    Section info
  • Advanced
    How CRM Can Become the Most Powerful Tool in your Business and the Importance of Harnessing Customer Data.
    Merline McGregor
    Section info
  • Start Ups
    How I raised $5m for Car Next Door (step by step guide)
    Location Picker Room 2
    Will Davies
    Section info
11:40AM -
12:20PM
Stream Session B
  • Retail Case Studies
    5 Things You Can Do Tomorrow To Make Your Website Convert More
    Location Picker Arena 1B Ground Floor
    Wayne Baskin
    Section info
  • Marketplaces Plus
    Building a Million Dollar Brand on Amazon in 12 Months or Less
    Liran Hirschkorn
    Section info
  • Cross Border
    Selling Into China – Why Your Goods Are A Luxury Item In China
    Location Picker Foyer A
    Chris Morley
    Section info
  • Online Retailing Tools
    Inside Australian online shopping
    Location Picker Central Room C
    Rose Yip
    Section info
  • Marketing & Social Media
    Fast eCommerce Growth By Unlocking the True Power of Google Shopping
    Location Picker Central Room B
    Jim Stewart
    Section info
  • Advanced
    Advanced Amazon Selling:  How to Use the Amazon Leadership Principles to Create a Winning Approach
    Location Picker Room 3
    Eric Heller
    Section info
  • Mindframe
    Human Innovation Is The Key To Business Success
    Location Picker Room 2
    Mark LeBusque
    Section info
12:25PM -
1:05PM
Stream Session C
  • Retail Case Studies
    Q&A with Mon Purse And Facebook
    Location Picker Arena 1B
    James Hopkins, Phil Bonanno
    Section info
  • Marketplaces
    Partnering With eBay And Making The Most Of The Marketplace
    Location Picker Central Room A
    Nathan Archie
    Section info
  • Cross Border
    Cross Border eCommerce – Selling Your Products In China
    Location Picker Foyer A
    Tim Brown
    Section info
  • Online Retailing Tools
    The Tools, Metrics & Resources that every smart eCommerce entrepreneur should be using.
    Location Picker Central Room C
    Jim Stewart
    Section info
  • Marketing & Social Media
    The Ultimate Paid Marketing AMA (Ask Me Anything)
    Location Picker Central Room B
    Jim Banks
    Section info
  • Advanced
    Contextual Commerce - What it is, where it’s going and what it will drive in your digital commerce business.
    Location Picker Room 3
    Carolyn Breeze
    Section info
  • Mindframe
    Ready, Set, Grow: Skills for Overcoming Any Obstacle in Your Life
    Location Picker Room 2
    John Lawson
    Section info
1:05PM -
2:10PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
2:10PM -
2:50PM
Stream Session D
  • Retail Case Studies
    From Garage To Greatness: The Story Of Showpo
    Location Picker Arena 1B
    Jane Lu, Lisa Powell
    Section info
  • Marketplaces
    Building a Multi-Million Dollar WHOLESALE Business on Amazon
    Eddie Levine, Greg Gilpin
    Section info
  • Marketplaces Plus
    Managing Your Product Data to Boost Sales Online
    Tim Davies
    Section info
  • Cross Border
    Create A Vertical Business By Becoming The Manufacturer And Retailer
    Location Picker Foyer A
    Elyse Daniels
    Section info
  • Online Retailing Tools
    How to Transform Your Sales Ecosystem Into A Digital Sales Powerhouse
    Location Picker Central Room C
    Adam Steinhardt
    Section info
  • Marketing & Social Media
    The Ultimate Guide To Maximum Visibility & Sales In 2017 With CRO & SEO..
    Location Picker Central Room B
    Matthew Pezzimenti, Mez Homayunfard
    Section info
  • Advanced
    Retail 2020
    Location Picker Room 3
    Greg Buzek
    Section info
  • Start Ups
    Supercharging International Growth
    Location Picker Room 2
    Jason Kencevski
    Section info
2:55PM -
3:35PM
Stream Session E
  • Retail Case Studies
    Get Hooked: Tips & Tricks To Success For New Sellers
    Location Picker Arena 1B
    Paul Nieuwenhuys
    Section info
  • Marketplaces
    Why and How Businesses Should Become Marketplaces
    Location Picker Central Room A
    Jason Wyatt
    Section info
  • Cross Border
    How To Leverage Marketplaces To Drive Domestic & Global Expansion
    Location Picker Foyer A
    Simon Clarkson
    Section info
  • Online Retailing Tools
    International Shipping Panel
    Location Picker Central Room C
    Nathan Huppatz, Steve Suh, Richard Thame, Robert Hango-Zada
    Section info
  • Marketing & Social Media
    User Testing: What We Learned From Watching Real Users Browse And Buy
    Location Picker Central Room B
    Trent Allan
    Section info
  • Advanced
    The Growth Hacker’s Guide To E-Commerce: Sideways Thinking 101
    Location Picker Room 3
    Brian Swichkow
    Section info
  • Mindframe
    Morning Rituals To Living A Happier And More Productive Life
    Location Picker Room 2
    Laura Doonin
    Section info
3:35PM -
4:15PM
Afternoon Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
4:15PM -
5:00PM
The Rising Tide of Australian e-commerce (Arena 1B) Ruslan Kogan Kogan
Australian e-commerce is still significantly behind other developed economies. That is all forecast to change. The consumer is changing, the competitive landscape is changing, and the need to have a compelling offering and a competitive advantage has never been more important. 

Charles Darwin: "It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change."
5:00PM

End of Day 2

7PM
GALA DINNER
The Gala Dinner will start at 7pm sharp at the Gold Coast Convention & Exhibition Centre
Sponsored By

9:00AM -
9:15AM
The Morning After (Arena 1B) Phil Leahy Retail Global
Recap of the gala dinner & nightclub antics. The inside tips for global & local conferences. Special announcements.
9:15AM -
10.00AM
A fireside discussion with leading retail brands on current trends and issues in eCommerce. Moderated by NoRA’s Paul Greenberg and audience Q&A mic maestro's Steve Vallas & Sean Callanan keeping the panel on its toes with questions from the floor. A hangover cure, always informing and not to be missed!
10:00AM -
10:45AM
What are they really buying when they purchase from you? (Arena 1B) Emma Henderson The Beach People Victoria Beattie The Beach People
Founders of Seaside Luxe Lifestyle brand The Beach People, Emma and Victoria chat about what the consumer is actually buying when they purchase from you. Everything about your business says something about your brand and if they aren’t buying the product, what are they buying?
It’s your story… Emma & Victoria will cover every aspect of how to build your ‘brand', from how to answer the phone to what other company's to collaborate with.

All with the thought of building your brands culture and voice in a noisy marketplace. How to get the consumer organically sharing your story while linking to your core product offering.
10:45AM -
11:15AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees
Sponsored By
11:15AM -
11:55AM
Stream Session A
  • Interactive
    eBay Store & Listing Review Panel
    Location Picker Arena 1B Ground Floor
    Tim Davies, Lisa Wong, Abbas Tharkar, Nathan Huppatz
    Section info
  • Marketplaces
    As the Australian Online Landscape Braces for Huge Changes, How Your Business Can Take Advantage of Marketplaces
    Location Picker Central Room A
    Mark Gray
    Section info
  • Cross Border
    How To Sell To China
    Location Picker Foyer A
    Robert Burns
    Section info
  • Online Retailing Tools
    Top 17 Marketing Tools For 2017!
    Location Picker Central Room C
    Matt Davies
    Section info
  • Marketing & Social Media
    How I Improved SERP Visibility for a Client by Over 1400% in 4 Months
    Chris Beck
    Section info
  • Roundtables
    Roundtable Stream A
    Location Picker Foyer E
    Sam E. Cohen, Damien Sheehan, Tony Nash, Paul Greenberg, George Lawrence
    Section info
  • Start Ups
    How Receva Is Making Life Easier For Your Customers, So They Buy More From You
    Location Picker Room 2
    Chanel Costabir
    Section info
12:00PM -
12:40PM
Stream Session B
  • Interactive
    Amazon Panel
    Location Picker Arena 1B
    George Lawrence, Simon Clarkson, Steven Scrive, Sam E. Cohen
    Section info
  • Marketplaces
    Watch Your Shelf - Key Data Indicators to Maximise Opportunity and Sales on eBay.
    Location Picker Central Room A
    Lisa Wong, Anojan Abel
    Section info
  • Expert Spotlight
    Why Your Online Store Should Be Buying Facebook Advertising
    Location Picker Foyer A
    Jim Banks
    Section info
  • Online Retailing Tools
    Digital Transformation In Offline & Online Retail
    Location Picker Central Room C
    Noah Herschman
    Section info
  • Marketing & Social Media
    Why 95% Of Your Social Media Marketing Plan Is A Waste Of Time
    Location Picker Central Room B
    Steve Vallas
    Section info
  • Roundtables
    Roundtable Stream B
    Location Picker Foyer E
    Wayne Shelley, Carolyn Breeze, Chris Dobson, Grant Arnott, Nick Molnar
    Section info
  • Start Ups
    No Bullsh!t Start-ups (Repeated Session)
    Location Picker Room 2
    Gary Elphick
    Section info
12:40PM -
1:40PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
1:40PM -
2:20PM
Stream Session C
  • Interactive
    Website Usability Review Panel
    Location Picker Arena 1B Ground Floor
    Grant Arnott, Mez Homayunfard, Laura Yeomans, Martin Shaw
    Section info
  • Marketplaces
    How To Build A Million Dollar eBay Dropship Business Using Less Than $100
    Location Picker Central Room A
    Neil Waterhouse
    Section info
  • Cross Border
    Finding New Markets: How To Go Global
    Location Picker Foyer A
    Michael Bonfils
    Section info
  • Online Retailing Tools
    The Future Of Payments “Deep Dive Into Buy Now Pay Later” (Repeated Session)
    Location Picker Central Room C
    Jonathan Kelly
    Section info
  • Marketing & Social Media
    Google Analytics 101
    Location Picker Central Room B
    Nathan Huppatz
    Section info
  • Roundtables
    Roundtable Stream C
    Location Picker Foyer E
    Sonia Tilley, David Lim, Brian Swichkow, Jen Geale, Michael Paul
    Section info
  • Start Ups
    Hype Marketing: Create Huge Demand For Your Product
    Location Picker Room 2
    Robbie Ball
    Section info
2:25PM -
3:05PM
Stream Session D
  • Interactive
    CRO & LPO Optimization Live Site Reviews
    Location Picker Arena 1B Ground Floor
    Jim Banks, Jim Stewart, Gareth Williams, Wayne Baskin
    Section info
  • Marketplaces
    Tribal Marketplaces And The Impact Of Communicating From The Inside Out
    Location Picker Central Room A
    Jeremy Francis
    Section info
  • Expert Spotlight
    The Science of Innovation - Sustaining vs. Disrupting
    Location Picker Foyer A
    Alita Harvey Rodriguez
    Section info
  • Online Retailing Tools
    What You Need To Know And Do Before You Spend A Cent On Marketing
    Location Picker Central Room C
    Anita Williams
    Section info
  • Marketing & Social Media
    Social Media Power Panel
    Location Picker Central Room B
    Jane Lu, Steve Vallas, Sarah Timmerman, Sebastian Swaczynski
    Section info
  • Roundtables
    Roundtable Stream D
    Location Picker Foyer E
    Katrina Kail, Edward Wiley, Tony Nash, John Lawson, Chris Morley
    Section info
  • Mindframe
    Manifesting Abundance
    Location Picker Room 2
    Lesley Mitchell
    Section info
3:05PM -
3:35PM
Afternoon Tea, Networking and Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
3:35PM -
4:15PM
Stream Session E
  • Retail Case Studies
    How To Optimize User Experiences Through Reading Their Minds
    Location Picker Arena 1B
    Matthew Pezzimenti
    Section info
  • Marketplaces
    eBay Sink Or Swim – Upcoming eBay Changes You Need To Know About
    Location Picker Central Room A
    Tim Davies
    Section info
  • Cross Border
    The Life Cycle Of Taking A Product To China Through eCommerce
    Location Picker Foyer A
    Chris Morley
    Section info
  • Online Retailing Tools
    SEO 101 - A Guide To FREE Online Growth For The eCommerce Entrepreneur
    Location Picker Central Room C
    Jim Stewart
    Section info
  • Marketing & Social Media
    Making Sense Of Marketing Tech In 2017
    Location Picker Central Room B
    Sean Callanan, Adam Steinhardt, Brian Swichkow, Anita Williams
    Section info
  • Roundtables
    Roundtable Stream E
    Location Picker Foyer E
    Jim Banks, Tony Nash, Steve Vallas, Greg Buzek, Nerada Stern
    Section info
  • Start Ups
    No Bullsh!t Start-ups (Repeated Session)
    Location Picker Room 2
    Gary Elphick
    Section info
4:20PM -
5:05PM
How We Created The Worlds Biggest Bike Marketplace (Arena 1B) Jason Wyatt Marketplacer
BikeExchange is an Australian online marketplace for the sale and purchase of bikes, bike accessories and componentry. They are owned by Marketplacer, a leading technology and business platform for people who want to create successful online marketplaces.

Jason will give you an insight into how it evolved into the successful marketplace it is today.
5:05PM -
5:15PM
Closing remarks (Arena 1B) Phil Leahy Retail Global
5:15PM -
7:30PM
OPTIONAL: Networking Drinks
At the Sofitel