Program

8:30AM -
3:30PM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
9:45AM-
2:45PM

Pre-Conference Workshops

Choose from 6 different intensive workshops with our leading speakers
2:30PM

Exhibition Hall Opens (Arena 2)

Meet with 50+ leading international and local solutions providers in our exhibition hall
3:30PM
Official Conference Opening (Arena 1B) Yvonne Adele
3:40PM -
4:10PM

Keynote Title Coming Soon

Session details and speaker TBA
4:10PM -
4:40PM
eCommerce delivery trends and buying patterns: Who’s shopping in the suburbs, and how to reach them (Arena 1B) Ben Franzi StarTrack Australia Post
Ben shares new findings on the online shopping and delivery trends transpiring in suburban Australia with an in-depth look at category-specific trends, where the nation’s top online shoppers live, and who’s likely to experience future growth.

With the help of pinpoint accuracy and knowledge of what, where and why Australians are buying online, this is your opportunity to start harnessing these insights, reshape your acquisition strategy and tap into new markets that are more likely to convert.
4:40PM -
5:30PM
How do you grow and stay in love with your business? (Arena 1B) Jane Cay birdsnest
Hear from the founder of a fashion business who launched online nine years ago, now sends over 3,000 parcels a week and still hand writes a message in every one. This is a story of evolution, from a little store in a country town to one of Australia’s most respected online retail stores with over 140 employees. Jane will give an honest account of the lessons she has learnt and how the business and she found their birdsong!
5:30PM -
7:00PM
Welcome Drinks & Exhibition Exploration (Arena 2)
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
Sponsored By
7:30AM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
8:45AM -
9:00AM
Welcome Address (Arena 1B) Phil Leahy Retail Global
How to get the best from the 2017 agenda
9:00AM -
9:30AM

Keynote Title Coming Soon (Arena 1B)

Details to be announced shortly
9:30AM -
10:15AM
Five companies have five minutes each to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favorite. Jim Banks (MC) Judges: Sam E.Cohen, Tyson Hackwood
10:15AM -
10:55AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees. With thanks to
Sponsored By
10:55AM -
11:35AM
Stream Session A
  • Retail Case Studies
    Retail Case Study Brought To You By Australia Post
    Section info
  • Marketplaces
    Become An International eBay Superstar
    Tim Davies
    Section info
  • Cross Border
    Global Strategies For Australian Retailer’s
    Jim Banks, Victoria Beattie, Eric Heller
    Section info
  • Online Retailing Tools
    The Delivery Experience: Segmenting Consumers
    Justin Williams
    Section info
  • Marketing & Social Media
    Rise of The Robots: How Artificial Intelligence (A.I.) & Virtual Reality (V.R.) are Helping Retailers Drive Engagement and Boost Sales
    John Lawson
    Section info
  • Advanced
    Retail's Last Mile: Getting Ready For The Next Wave Of Fulfillment Innovation
    Jonathan Reeve
    Section info
  • Start Ups
    How I raised $5m for Car Next Door (step by step guide)
    Will Davies
    Section info
11:40AM -
12:20PM
Stream Session B
  • Retail Case Studies
    5 Things You Can Do Tomorrow To Make Your Website Convert More
    Location Picker Arena 1B Ground Floor
    Wayne Baskin
    Section info
  • Marketplaces
    3 Steps to Launch Your Business on Amazon
    Steven Scrive
    Section info
  • Cross Border
    Selling Into China – Why Your Goods Are A Luxury Item In China
    Chris Morley
    Section info
  • Online Retailing Tools
    Using Analytics And Insights To Accelerate Customer Growth And Acquisition
    Location Picker Meeting Room 6
    Rose Yip
    Section info
  • Marketing & Social Media
    The Ultimate Paid Marketing AMA (Ask Me Anything)
    Location Picker Meeting Room 9
    Jim Banks, Shahid Awan
    Section info
  • Advanced
    Big Data Hacks For All Businesses
    Britney Muller
    Section info
  • Mindframe
    Mindframe Session Coming Soon
    Section info
12:25PM -
1:05PM
Stream Session C
  • Retail Case Studies
    From Garage To Greatness: The Story Of Showpo
    Jane Lu
    Section info
  • Marketplaces
    Watch Your Shelf - Key Data Indicators to Maximise Opportunity and Sales on eBay.
    Lisa Wong, Anojan Abel
    Section info
  • Cross Border
    Cross Border Session Coming Soon
    Section info
  • Online Retailing Tools
    The Future Of Payments “Deep Dive Into Buy Now Pay Later”
    Jonathan Kelly
    Section info
  • Marketing & Social Media
    Google Shopping: Unlock The True Power Of Fast eCommerce Growth
    Jim Stewart
    Section info
  • Advanced
    Contextual Commerce - What it is, where it’s going and what it will drive in your digital commerce business.
    Tyson Hackwood
    Section info
  • Mindframe
    Human Innovation Is The Key To Business Success
    Mark LeBusque
    Section info
1:05PM -
2:10PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
2:10PM -
2:50PM
Stream Session D
  • Expert Spotlight
    The RamCity Story So Far: Back To Basics
    Rod Bland
    Section info
  • Marketplaces
    How To Grow Your eCommerce Business From $0 To $10 Million And Beyond In 5 Short/Long Years.
    Sam E. Cohen
    Section info
  • Cross Border
    Create A Vertical Business By Becoming The Manufacturer And Retailer
    Elyse Daniels
    Section info
  • Online Retailing Tools
    Tools Session Coming Soon
    Section info
  • Marketing & Social Media
    Digital Marketing In The Trump Era
    Steve Vallas, Brian Swichkow
    Section info
  • Advanced
    Retail 2020
    Greg Buzek
    Section info
  • Start Ups
    7 Hacks To Grow Online On A Shoe String Budget
    Dean Salakas
    Section info
2:55PM -
3:35PM
Stream Session E
  • Retail Case Studies
    Get Hooked: Tips & Tricks To Success For New Sellers
    Paul Nieuwenhuys
    Section info
  • Marketplaces
    What Is Marketplacer & Why You Should Care
    Jason Wyatt
    Section info
  • Cross Border
    Opportunities in the Global and ASEAN E-Commerce Markets for Australian Brands & Retailers
    Simon Clarkson
    Section info
  • Online Retailing Tools
    How to Transform Your Sales Ecosystem Into A Digital Sales Powerhouse
    Adam Steinhardt
    Section info
  • Marketing & Social Media
    Affiliate Marketing
    Section info
  • Advanced
    The Growth Hacker’s Guide To E-Commerce: Sideways Thinking 101
    Brian Swichkow
    Section info
  • Mindframe
    Manifesting Abundance
    Lesley Mitchell
    Section info
3:35PM -
4:15PM
Afternoon Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
4:15PM -
5:00PM
Disruptive Technology - Are You Future Proof? (Arena 1B) Steve Sammartino Sneaky Surf
A mind-spinning journey detailing our changing world as we enter the technological age. What we learned at school, university and business college is now severely outdated. Steve outlines the shift which will displace dominant players and give rise to new commercial heroes. Steve illustrates how all of the major factors of production are being disrupted forever. Everything is up for grabs, including your job, your industry and the customers you are chasing. Are you brave enough?
Key content:
- Accelerating the pace technology
- Technology’s influence on pop culture
- New business strategy in technology driven world.
- Leave motivated with practical advice on what to do next.
5:00PM

End of Day 2

6:30PM
GALA DINNER
The Gala Dinner will start at 6pm sharp at the Gold Coast Convention & Exhibition Centre
Sponsored By

9:00AM -
9:15AM
The Morning After (Arena 1B) Phil Leahy Retail Global
9:15AM -
10.00AM

Power Panel (Arena 1B)

A fireside discussion with top retail brands on current trends and issues in eCommerce
Panel TBA
10:00AM -
10:45AM
What are they really buying when they purchase from you? (Arena 1B) Emma Henderson The Beach People Victoria Beattie The Beach People
Founders of Seaside Luxe Lifestyle brand The Beach People, Emma and Victoria chat about what the consumer is actually buying when they purchase from you. Everything about your business says something about your brand and if they aren’t buying the product, what are they buying?
It’s your story… Emma & Victoria will cover every aspect of how to build your ‘brand', from how to answer the phone to what other company's to collaborate with.

All with the thought of building your brands culture and voice in a noisy marketplace. How to get the consumer organically sharing your story while linking to your core product offering.
10:45AM -
11:15AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees
Sponsored By
11:15AM -
11:55AM
Stream Session A
  • Interactive
    eBay Store & Listing Review Panel
    Location Picker Arena 1B Ground Floor
    Tim Davies, Lisa Wong, Tyson Hackwood, Nathan Huppatz
    Section info
  • Marketplaces
    How To Build A Million Dollar eBay Dropship Business Using Less Than $100
    Neil Waterhouse
    Section info
  • Cross Border
    Cross Border Session Coming Soon
    Section info
  • Online Retailing Tools
    International Shipping Panel
    Location Picker Meeting Room 6
    Steve Suh
    Section info
  • Marketing & Social Media
    Reclaim Revenue - The Mobile Inbox And The Future Of Email Marketing
    Alita Harvey Rodriguez
    Section info
  • Roundtables
    Roundtable Stream A
    Location Picker Meeting Room 8
    Section info
  • Mindframe
    Mindframe Session Coming Soon
    Section info
12:00PM -
12:40PM
Stream Session B
  • Interactive
    Amazon Panel
    Eric Heller, Steven Scrive, Sam E. Cohen, George Lawrence
    Section info
  • Marketplaces
    Marketplaces Session Coming Soon
    Section info
  • Expert Spotlight
    Why Your Online Store Should Be Buying Facebook Advertising
    Jim Banks
    Section info
  • Online Retailing Tools
    Top 17 Marketing Tools For 2017!
    Matt Davies
    Section info
  • Marketing & Social Media
    Why 95% Of Your Social Media Marketing Plan Is A Waste Of Time
    Steve Vallas
    Section info
  • Roundtables
    Roundtable Stream B
    Location Picker Meeting Room 8
    Section info
  • Mindframe
    Mindframe Session Coming Soon
    Section info
12:40PM -
1:40PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
1:40PM -
2:20PM
Stream Session C
  • Interactive
    Website Review Panel - Enterprise Sites
    Location Picker Arena 1B Ground Floor
    Section info
  • Marketplaces
    eBay Sink Or Swim
    Tim Davies
    Section info
  • Cross Border
    Finding New Markets: How To Go Global
    Michael Bonfils
    Section info
  • Online Retailing Tools
    What You Need To Know And Do Before You Spend A Cent On Marketing
    Anita Williams
    Section info
  • Marketing & Social Media
    Google Analytics 101
    Location Picker Meeting Room 9
    Nathan Huppatz
    Section info
  • Roundtables
    Roundtable Stream C
    Location Picker Meeting Room 8
    Section info
  • Mindframe
    Morning Rituals To Living A Happier And More Productive Life
    Laura Doonin
    Section info
2:25PM -
3:05PM
Stream Session D
  • Interactive
    CRO & LPO Optimization Live Site Reviews
    Location Picker Arena 1B Ground Floor
    Gareth Williams
    Section info
  • Marketplaces
    Tribal Marketplaces And The Impact Of Communicating From The Inside Out
    Section info
  • Expert Spotlight
    The Science of Innovation - Sustaining vs. Disrupting
    Alita Harvey Rodriguez
    Section info
  • Online Retailing Tools
    Tools Session Coming Soon
    Section info
  • Marketing & Social Media
    Social Media Power Panel
    Location Picker Meeting Room 6
    Yvonne Adele
    Section info
  • Roundtables
    Roundtable Stream D
    Location Picker Meeting Room 8
    Section info
  • Mindframe
    Mindframe Session Coming Soon
    Section info
3:05PM -
3:35PM
Afternoon Tea, Networking and Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
3:35PM -
4:15PM
Stream Session E
  • Interactive
    Website Usability Review Panel
    Location Picker Arena 1B Ground Floor
    Section info
  • Marketplaces
    Amazon Search Engine
    Section info
  • Cross Border
    How To Use Chinese Government Approved Access To Chinese Consumers Without A Shanghai Office
    Chris Morley
    Section info
  • Online Retailing Tools
    Tools Session Coming Soon
    Section info
  • Marketing & Social Media
    M&S Session Coming Soon
    Section info
  • Roundtables
    Roundtable Stream E
    Location Picker Meeting Room 8
    Section info
  • Mindframe
    Mindframe Session Coming Soon
    Section info
4:20PM -
5:05PM
How We Created The Worlds Biggest Bike Marketplace (Arena 1B) Jason Wyatt Marketplacer
BikeExchange is an Australian online marketplace for the sale and purchase of bikes, bike accessories and componentry. They are owned by Marketplacer, a leading technology and business platform for people who want to create successful online marketplaces.

Jason will give you an insight into how it evolved into the successful marketplace it is today.
5:05PM -
5:15PM
Closing remarks (Arena 1B) Phil Leahy Retail Global
5:15PM -
7:30PM
OPTIONAL: Networking Drinks
At the Sofitel
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