Program

8:30AM -
3:30PM
Registration Opens
Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
Sponsored By
9:30AM-
2:30PM

Pre-Conference Workshops

Choose from 6 different intensive workshops with our leading speakers

These 5-hour intensive classes can set you up for the year. Arrive early, get checked in at reception then grab a coffee before the workshop starts.

Lunch sponsored by: Clear Sale SA
3:00PM -
3:20PM
3:20PM -
3:50PM

Australia Post Keynote (Arena 1b)

Australia Post will be opening up the Keynotes - more details coming soon
3:50PM -
4:20PM
Instagram: A Place Where Business is Done (Arena 1b) Alexander de Leon Instagram
Instagram is a place to connect you with the people and things you love the most. Every day more and more Australian businesses are using Instagram to not only engage with customers, but to drive powerful results. In this Keynote, I'll be sharing best practices, consumer insights and ideas for how businesses can best leverage Instagram.
4:20PM -
5:00PM
The PATCH Story: Sticking It To The World (Arena 1b) James Dutton Nutricare
The best Australian story of the year! How we can change a product that everyone knows, into something new and natural with no compromise. In only 18 months PATCH has taken the world by storm and is being sold in major retail stores in the US and across the globe.

This is James first keynote in Australia since launching this eco-friendly brand. He is here to share his story and meet the industry.

(If you see someone in a Panda costume, it may be James).
4:30PM

Exhibition Hall Opens (Arena 2)

Meet with 75+ leading international and local solutions providers in our exhibition hall
5:00PM -
6:30PM
Welcome Drinks & Exhibition Exploration (Arena 2)
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
Sponsored By
6:30AM-
7:15AM
The Only Way Is Yoga! Laura Doonin Moustache Republic
Start your day the right way! Join us for a beautiful morning of sun salutations and yoga on Broadbeach guided by Laura Doonin. This 45-minute yoga session will have you refreshed and ready to tackle the day. Guaranteed to put a pep in your step.

We meet At 6.30am sharp at the Kurrawa Surf Club on the corner of Old Burleigh Road and Charles Avenue.
8:00AM
Registration Opens
Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.

Get in early, grab a coffee and get the best seats in the house for the morning's keynotes!
Sponsored By
8:50AM -
9:00AM
Welcome Address (Arena 1B) Phil Leahy Retail Global
How to get the best from the 2020 agenda.

CEO, Phil Leahy will go through everything you need to get the most from the event, from the app to the networking.
9:00AM -
9:45AM
NEW: Goods for the Greater Good (Arena 1b) Peter Birtles Good360
This Keynote presentation will cover:
- the growing expectations of stakeholders for retailers to make a broader contribution to society
- observations on the different approaches to CSR that I have seen in the retail businesses I have been involved with - successes and failures
- aligning purpose with strategy
- overview of Good360
- how partnering with Good360 can support a retailers CSR strategy
9:45AM -
10:25AM
Five companies have five minutes each to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favourite pitch.
ePitch Judges: Rebecca Burrows, Dominique Lamb,
Think you've got what it takes to win the ePitch?? Contact us for more info.
10:25AM -
11:10AM

Morning Tea, Networking & Exhibition Exploration (Arena 2)

Enjoy a morning snack and take some time to network with our exhibitors and other attendees. With thanks to
11:10AM -
11:45AM
Stream Session A
  • Spread The Word
    From 0 to 1.5M TikTok Followers in 5 months
    Dr Cody Hanish
    Section info
  • My Place Or Yours
    Staying on Top of your eBay Game In 2020
    Tim Davies
    Section info
  • Take On The World
    What Do Customers Really Want?
    Rachel Tigel
    Section info
  • Be Inspired
    International Business Through The Eyes Of A Teenage Millionaire
    Will Deeth
    Section info
  • Get It Done!
    Unshakeable Customer Loyalty: 3 High-Impact Automation Segments for Loyalty Building
    Alita Harvey Rodriguez
    Section info
  • Live Site Reviews
    Live Site Reviews
    Wayne Baskin, Jim Stewart, Julie Situ, Jason Kencevski
    Section info
11:50AM -
12:25PM
Stream Session B
  • Spread The Word
    CRM and Personalisation: How to Manage Relationships With Our Consumers in 2020?
    Julia Bucalina, Lani Barmakov, Petros Romas, Rebecca Burrows
    Section info
  • Take On The World
    Ecom Social Marketing: Proven Strategies to Accelerate Sales (without all the geek speak)
    John Lawson
    Section info
  • Take On The World
    World Domination and Other Things of Interest
    Nathan Archie, Jess Walker, Karl Mohan
    Section info
  • Be Inspired
    Doing business with Intent. Recycling, Sustainable Trading & Purpose
    Julie Mathers, James Dutton, JJ Stranan, Nik Robinson, Yasmin Grigaliunas
    Section info
  • Get It Done!
    Unshakeable Customer Loyalty: 3 High-Impact Automation Segments for Loyalty Building
    Alita Harvey Rodriguez
    Section info
  • Live Site Reviews
    Live Site Reviews (2)
    Jim Stewart, Jason Kencevski, Wayne Baskin, Julie Situ
    Section info
12:30PM -
13:05PM
Stream Session C
  • Spread The Word
    Grow your Retail Business with Google
    Tora Brophy
    Section info
  • My Place Or Yours
    The Relentless Pursuit of Easy: How Amazon, Google & Facebook are Re-shaping the Customer Experience
    Simon Clarkson
    Section info
  • Take On The World
    The "Yowie" Principle: Does High Demand, Low Competition Exist?
    Tim Jordan
    Section info
  • Be Inspired
    Innovation and Disruption in The Retail Environment
    Jeremy Krause
    Section info
  • Get It Done!
    Integrated Supply Chain Transformation and OMNI Channel Services
    Paul Wilkie, Claire Malcolmson
    Section info
  • Live Site Reviews
    Live Site Reviews (3)
    Jim Stewart, Harry Sanders, Julie Situ, Jason Mun
    Section info
13:05PM -
2:15PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
2:15PM -
2:50PM
Stream Session D
  • Spread The Word
    Explode Revenue With The Winning Combo: SEO & Content Marketing
    Mez Homayunfard, Safwan Chowdhury
    Section info
  • My Place Or Yours
    Insider Secrets To Grow Your Amazon Toolset
    CJ Rosenbaum, Jing Gao, Jason Kencevski, Simon Kelly
    Section info
  • Take On The World
    The Founder’s Guide on How to Find, Setup and Grow an International Office
    Daniel Gibney
    Section info
  • Be Inspired
    How Two Friends Turned $5.5k into $30M in Annual Sales
    Nimrod Ganon
    Section info
  • Get It Done!
    An Invisible Threat to Your Bottom Line: The Secret Life of False Declines
    Denise Purtzer
    Section info
  • Live Site Reviews
    Live Site Reviews (4)
    Wayne Baskin, Kevin Keohane, Laura Doonin, Grant Arnott
    Section info
2:55PM -
3:30PM
Stream Session E
  • Spread The Word
    The Power of Partnerships: Why Businesses are Better Together
    Carina Anderson, Travis Wright, Hannah Mahony-Hayes
    Section info
  • My Place Or Yours
    How and Why Unified Commerce is the Future of your Business
    Tim Davies
    Section info
  • Take On The World
    Getting the Most Bang for your Buck - Payments Panel
    Huw Griffiths, Francine Ereira
    Section info
  • Be Inspired
    How To....15 minutes
    Dave Stein, Robert Hango-Zada
    Section info
  • Get It Done!
    Barcodes: The Secret to Power your Online Sales
    Pooja Sengupta
    Section info
  • Live Site Reviews
    Live Site Reviews (5)
    Jim Stewart, Harry Sanders, Jason Mun, Andrew Waite
    Section info
3:35PM -
4:10PM
Stream Session F
  • Spread The Word
    How To Make Friends & Influence People
    Location Picker Arena 1B
    Omar Sabré, Zane Sabré, Fleur Beserk
    Section info
  • My Place Or Yours
    eBay, More Than Just A Sales Channel
    Kristian Haigh
    Section info
  • Take On The World
    International Marketplaces, Drop Ship & Online Growth Opportunities
    Section info
  • Be Inspired
    The Benefits of Incorporating Charity into your Business
    Vicki Cantrell, Peter Knock
    Section info
  • Get It Done!
    Ready or Not, Here AI Comes!
    Tyler Sickmeyer
    Section info
  • Live Site Reviews
    Live Site Reviews (6)
    Wayne Baskin, Francine Ereira, Nathan Huppatz, Dave Hyman
    Section info
4:10PM
5:30PM

Expo Happy Hour & Exploring

Join us for Retail Global Happy Hour in the Exhibition Hall.
5:00PM

End of Day 2

7PM
GALA DINNER
The Gala Dinner will start at 7pm sharp at the Gold Coast Convention & Exhibition Centre
9:00AM -
9:15AM

MC Opening Remarks

We will open the day with the latest highlights and information for the closing day of the event
9:15AM -
9:25AM
The Morning After (Arena 1B) Phil Leahy Retail Global
Recap of the gala dinner & the amazing charity funds results. The inside tips for global & local conferences. Special Announcements.
9:25AM -
10.10AM
The Morning Show (Arena 1B) Daniel Agostinelli Accent Group
A fireside discussion with leading retail brands on current trends and issues in eCommerce. This power panel is always informing and not to be missed!
10:10AM -
10:50AM
Fighting Crime in a Cyber Time - an Insider Perspective. (Arena 1B) Alastair MacGibbon CyberCX
Former Special Adviser to the Prime Minister on Cyber Security & Head of Australian Cyber Security Centre.
Alastair started his career as a federal agent with 15 years at the Australian Federal Police and held the position of Director of the High-Tech Crime Centre. In 2004 he joined eBay as Director Trust & Safety for 4 ½ years, then ran his own consulting business for the next 6 years before returning to government work in Canberra. This a rare opportunity to hear from someone with experience from behind the curtain and who has been at the coalface of battling cyber crimes over the past 18 years.
Alastair will discuss the cyber threat environment and what businesses need to do to reduce cyber risk. Known as a plain speaking commentator, MacGibbon will cut through the FUD, giving practical examples and advice.
10:50AM -
11:30AM

Morning Tea, Networking & Exhibition Exploration (Arena 2)

Enjoy a morning snack and take some time to network with our exhibitors and other attendees
11:30AM -
12:05PM
Stream Session A
  • Spread The Word
    How To....... 15 Minute Tutorials
    Charlene Davies, Gabriele Famous, Amy McWaters
    Section info
  • Take On The World
    Sex Sells! - Learnings from the Adult Industry to Expand your Brand Locally & Globally
    Rob Godwin
    Section info
  • Take On The World
    ePitch 1 Year on: Improving the Relationship with Your Customer through Augmented Reality
    Jon Cheney
    Section info
  • Be Inspired
    From Profile To Profit
    Monica Rosenfeld
    Section info
  • Get It Done!
    Cyber Security Session Brought to you by Forter
    Ata Gokyildirim
    Section info
12:10PM -
12:45PM
Stream Session B
  • Spread The Word
    Make Instagram Work For You
    Charlene Davies
    Section info
  • My Place Or Yours
    Data and Images: The Underbelly of eCommerce
    Tim Davies
    Section info
  • Take On The World
    Manufacturing: My Self Funded Startup Journey to China
    Emma Kruger
    Section info
  • Be Inspired
    The Changing Face of Customer Experience: Creating a Conversational Strategy
    Kat Warboys
    Section info
  • Get It Done!
    The New Age: Online Fashion And Personalisation
    Tristan King, Anthony Idle
    Section info
12:50PM -
1:25PM
Stream Session C
  • Take On The World
    Fulfilment by Amazon: More than Just a Fulfilment Service
    Tom McCullagh
    Section info
  • My Place Or Yours
    Loyalty Programs: Dead or Alive?
    Adam Posner
    Section info
  • Take On The World
    The Monogram Moguls; Two Dentists Revolutionising E-commerce
    Omar Sabré, Zane Sabré
    Section info
  • Be Inspired
    5 Core Pillars of Retail Success
    Salena Knight
    Section info
  • Get It Done!
    International Shipping Panel
    Nathan Huppatz, Claire Malcolmson, Chris Dobson, Peter Lipinski
    Section info
1:25PM -
2:45PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
2:45PM -
3:30PM
BAM Talks (Business, Advancement & Marketing) (Arena 1B) Rachel Tigel Forever New Clothing Jeremy Krause Global Retail Brands
Supercharged 3 x14 minute Keynotes from industry leaders sharing secrets and insights to help you propel your online business.

3:30PM -
3:35PM
Closing remarks (Arena 1B) Phil Leahy Retail Global
4:00PM -
5:30PM
OPTIONAL: Networking Drinks
At the Sofitel