Program

8:30AM -
3:30PM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
9:45AM-
2:45PM

Pre-Conference Workshops

Choose from 8 different intensive workshops with our leading speakers
2:30PM

Exhibition Hall Opens (Arena 2)

Meet with 50+ leading international and local solutions providers in our exhibition hall
3:30PM
Official Conference Opening (Arena 1B) Tim Reid The Small Business Big Marketing Show
The founder and host of Australia’s #1 business marketing podcast – The Small Business Big Marketing Show - which can also be found inflight on Virgin Australia flights globally. Tim is also the co-host of Australia’s #1 weekly radio show segment with Steve Price, the 'Be That Business Show', which airs each Wednesday on 58 Macquarie Network stations nationally.


3:40PM -
4:10PM
#Trending now – egocentric eCommerce (Arena 1b) Ben Franzi Australia Post
Ben Franzi is Australia Post’s resident eCommerce hack. He lives and breathes marketplaces, payment platforms, data, analytics and shipping technology and will be at Retail Global to bring you the latest.

He’ll spin the globe and tell you where the market is shifting to, give you up to the minute stats and facts on trends and their impact on the industry, and share what and where Aussies are spending up big on, across our Great Southern Land.
4:10PM -
4:40PM
Disrupt or be Disrupted - 5 winning strategies in an era of digital disruption. (Arena 1b) Russell Scherwin IBM
Speed and simplicity to innovate the customer experience will determine the winners in an era of digital disruption. Your talent, culture, and customer engagement platform determine your innovation potential. In this session, we will explore best practices from industry pacesetters who are innovating to go on the offensive and take market share.

We'll see how modern, AI powered SaaS platforms are shifting time-spend to creating differentiating brand experiences, and away from managing technology. We'll see how brands are creating stronger, more profitable customer relationships by making innovative fulfilment promises, and profitably keeping them. Finally, we'll see how early adopters are using Artificial Intelligence to augment their team's talent in driving profitable growth through innovative strategies like segment creation, intelligent sequencing, anomaly detection, content tagging, fulfilment optimization, cognitive search, and real-time personalization.
4:45PM -
5:30PM
Companies such as Uber and Airbnb grew from zero to dominance in only a few years. They all have characteristics in common that make them platforms with the core function of facilitating interactions between suppliers and consumers. The Namaste Technologies team will discuss how they are making the transition from a pipeline organization to a global cannabis platform, poised for rapid growth.
5:30PM -
7:00PM
Welcome Drinks & Exhibition Exploration (Arena 2)
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
6:30AM-
7:15AM
Start your day the right way! Join us for a beautiful morning meditation walk along Broadbeach guided by Lesley Mitchell with a spot of beach Qi Gong with Daryll Mitchell. This 45-minute wellness walk, meditation and Qi Gong will have you refreshed and ready to tackle the day. Guaranteed to put a pep in your step.

We meet At 6.30am sharp at the Kurrawa Surf Club on the corner of Old Burleigh Road and Charles Avenue.

7:30AM

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
8:45AM -
8:50AM
Tim Reid opens up the day with all the necessary highlights and information for the day ahead
8:50AM -
9:00AM
Welcome Address (Arena 1B) Phil Leahy Retail Global
How to get the best from the 2018 agenda
9:00AM -
9:30AM
Protecting Your Brand on Amazon: Trademarks, Copyright, Patents and Hijackers. CJ Rosenbaum Amazon Sellers Lawyer
CJ Rosenbaum, AmazonSellersLawyer.com, will teach you:
· How to avoid product and account suspensions.
· How to get your accounts and listings back online if they receive the dreaded suspension email
· What Brands should do if their trademarks and copyrights are infringed.

Retailers will leave the presentation with the ability to help themselves and draft their own Plans of Action.


9:30AM -
10:15AM
Five companies have five minutes each to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favourite pitch. With master of ceremonies Jim Banks and judges Britney Muller, Nicole Leinbach Reyhle and Jodie Sangster
10:15AM -
10:55AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees. With thanks to
Sponsored By
10:55AM -
11:35AM
Stream Session A
  • Marketplaces
    Next Level Product Photography: Boost Your Sales And Crush The Competition With New Imagery Tactics
    Location Picker Arena 1b
    Joel Isaacs
    Section info
  • Marketplaces Plus
    Why Your Business Needs To Become a Marketplace Today
    Location Picker Room 5
    Matthew Nebbs
    Section info
  • Cross Border
    Taking Your Business Global On Amazon – Everything You Need To Know
    Location Picker Room 6
    Edward Wiley
    Section info
  • Online Retailing Tools
    eCommerce Insights: What Consumers Are Doing
    Location Picker Room 7
    Rose Yip
    Section info
  • Marketing & Social Media
    How to Beat your Competitors by Driving and Converting Mobile Traffic in 2018
    Location Picker Room 8
    Mez Homayunfard, Matthew Pezzimenti
    Section info
  • Advanced
    How CRM Can Become the Most Powerful Tool in your Business and the Importance of Harnessing Customer Data.
    Location Picker Room 4
    Merline McGregor
    Section info
  • Mindframe
    What Balance?
    Location Picker Room 9
    Emma Henderson, Victoria Beattie
    Section info
11:40AM -
12:20PM
Stream Session B
  • Marketplaces
    Building a Million Dollar Brand on Amazon in 12 Months or Less
    Location Picker Arena 1b
    Liran Hirschkorn, Andy Slamans
    Section info
  • Marketplaces Plus
    How Retailers Can Use Marketplaces to their Advantage
    Location Picker Room 5
    Nathan Huppatz
    Section info
  • Expert Spotlight
    Facebook Messenger for Commerce: 5 Ways Chatbots Can Improve Sales and Increase Revenue
    Location Picker Room 6
    John Lawson
    Section info
  • Online Retailing Tools
    AI, Content and the Customer Experience: What's the Future of Commerce?
    Location Picker Room 7
    John Mullins
    Section info
  • Marketing & Social Media
    Retail Has an Innovation Problem - How To Create a Growth Focused Innovation Culture
    Location Picker Room 8
    Alita Harvey Rodriguez
    Section info
  • Advanced
    Blockchain - Beyond the Cryptomania
    Location Picker Room 4
    Steve Vallas
    Section info
  • Mindframe
    Morning Rituals To Living A Happier And More Productive Life
    Location Picker Room 9
    Laura Doonin
    Section info
12:25PM -
1:05PM
Stream Session C
  • Marketplaces
    eBay Competitive Intel For The Multi-Channel Seller
    Location Picker Arena 1b
    Anojan Abel
    Section info
  • Marketplaces Plus
    The Next Wave of E-Commerce: How Marketplaces are Changing the E-Commerce landscape
    Location Picker Room 5
    Simon Clarkson
    Section info
  • Cross Border
    Delivering for China - On the couch with Alibaba and Australia Post
    Location Picker Room 6
    Lucy Watson-Jones, James Hudson
    Section info
  • Online Retailing Tools
    The Future of Shopper Marketing and Brand Protection
    Location Picker Room 7
    Gennady Volchek
    Section info
  • Marketing & Social Media
    How I Improved SERP Visibility for a Client by Over 1400% in 4 Months
    Location Picker Room 8
    Chris Beck
    Section info
  • Advanced
    Shoot For The Stars!
    Location Picker Room 4
    Jim Stewart, Nicole Taylor, Ben Karklins, Harvey Dixon
    Section info
  • Start Ups
    Selling Love Online: Building a Multimillion Dollar Online Business With No Customers and No Budget
    Location Picker Room 9
    Matthew Mosse-Robinson, Melissa Wilkinson
    Section info
1:05PM -
2:10PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
2:10PM -
2:50PM
Stream Session D
  • Marketplaces
    Building a Multi-Million Dollar WHOLESALE Business on Amazon
    Location Picker Arena 1b
    Eddie Levine, Greg Gilpin
    Section info
  • Marketplaces Plus
    Managing Your Product Data to Boost Sales Online
    Location Picker Room 5
    Tim Davies
    Section info
  • Cross Border
    The Global Organization: How to Structure your Team for Global Success
    Location Picker Room 6
    Carl Miller, Joshua Halpern
    Section info
  • Online Retailing Tools
    How to Create a Delivery Experience that Boosts your Brand
    Location Picker Room 7
    Luke James
    Section info
  • Marketing & Social Media
    Why Every Start Up Needs a Cross Functional Marketing Team Driven on Data, Not Bias
    Location Picker Room 8
    Joshua Neilly
    Section info
  • Advanced
    The Recipe to Confidence and How to Master the Art of First Impressions
    Location Picker Room 4
    Chloe Oestreich
    Section info
  • Start Ups
    Making the Leap: Small Business Opportunities in Borderless eCommerce
    Location Picker Room 9
    Michelle Francis
    Section info
2:55PM -
3:35PM
Stream Session E
  • Marketplaces
    Getting Started with Selling on Amazon
    Location Picker Arena 1b
    Brittany Rinker
    Section info
  • Marketplaces Plus
    Growing Your Product Range: The Sourcing Tools in the eCommerce Toolbox
    Location Picker Room 5
    Adam Kron
    Section info
  • Cross Border
    Cross Border Panel
    Location Picker Room 6
    Ben Lazzaro, Sean Dollinger, John Houston, Chris Morley
    Section info
  • Online Retailing Tools
    Tools and Metrics to Give You the Edge
    Location Picker Room 7
    Jim Stewart
    Section info
  • Marketing & Social Media
    Email Marketing Tools To Hack Growth
    Location Picker Room 8
    Alita Harvey Rodriguez
    Section info
  • Advanced
    What Great Brands Do, That You Can Too…
    Location Picker Room 4
    Peter Engelhardt
    Section info
  • Mindframe
    The Purpose of Play
    Location Picker Room 9
    Daniel Teitelbaum
    Section info
3:35PM -
4:15PM
Afternoon Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
4:15PM -
4:20PM
4:20PM -
5:05PM
The Future of SEO For Retailers (Arena 1B) Britney Muller MOZ
SEO, eCommerce, machine learning, and marketing landscapes will continue to change rapidly. Discover the tools and executable-tactics necessary to launch strategic eComm marketing and adapt to an ever changing digital landscape.
5:00PM

End of Day 2

7PM
GALA DINNER
The Gala Dinner will start at 7pm sharp at the Gold Coast Convention & Exhibition Centre

7:00AM -
7:45AM
Start your day the right way! Join us for a beautiful morning meditation walk along Broadbeach guided by Lesley Mitchell with a spot of beach Qi Gong with Daryll Mitchell. This 45-minute wellness walk, meditation and Qi Gong will have you refreshed and ready to tackle the day. Guaranteed to put a pep in your step.

We meet At 7.00am sharp at the Kurrawa Surf Club on the corner of Old Burleigh Road and Charles Avenue.

See you there!
9:00AM -
9:05AM
Tim Reid will open the day with the latest highlights and information for the closing day of the event
9:05AM -
9:15AM
The Morning After (Arena 1B) Phil Leahy Retail Global
Recap of the gala dinner & nightclub antics. The inside tips for global & local conferences. Special announcements.
9:15AM -
10.00AM
A fireside discussion with leading retail brands on current trends and issues in eCommerce. Moderated by NoRA’s Paul Greenberg and audience Q&A mic maestro Steve Vallas keeping the panel on its toes with questions from the floor. A hangover cure, always informing and not to be missed!
10:00AM -
10:45AM
Marketplaces are the new Omni (Arena 1B) Jason Wyatt Marketplacer
Discover why we believe Marketplaces are the new Omni and uncover the strategy behind why Australia's biggest retailer, MYER, recently launched a Marketplace in partnership with our team.
10:45AM -
11:15AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees
Sponsored By
11:15AM -
11:55AM
Stream Session A
  • Marketplaces
    Amazon Panel
    Location Picker Arena 1b
    Tiffany Lopez, Simon Clarkson, Eddie Levine, Andy Slamans
    Section info
  • Marketplaces Plus
    Global Brands Leveraging Marketplaces To Sell Direct to Consumer.
    Location Picker Room 5
    Jethro Marks
    Section info
  • Expert Spotlight
    Machine Learning and Merchandising
    Location Picker Room 6
    Chad Agate
    Section info
  • Online Retailing Tools
    Discover New Ways of Embracing Technology and Retail
    Location Picker Room 7
    Chris Morley
    Section info
  • Marketing & Social Media
    The Ultimate Paid Marketing AMA (Ask Me Anything)
    Location Picker Room 8
    Jim Banks, Samantha Laguyo, James Hopkins, Alita Harvey Rodriguez
    Section info
  • Roundtables
    Roundtable Stream A
    Location Picker Foyer F
    Tony Nash, Jen Geale, Lesley Mitchell, Paul Soong
    Section info
  • Start Ups
    How to Start a Brand and Manufacture in China
    Location Picker Room 9
    Olivia Carr
    Section info
12:00PM -
12:40PM
Stream Session B
  • Marketplaces
    Trade Me 101
    Location Picker Arena 1b
    Conrad Bain
    Section info
  • Marketplaces Plus
    eBay Design Studio
    Location Picker Room 5
    Tim Davies, Katrina Kail
    Section info
  • Expert Spotlight
    Live Site Reviews
    Location Picker Room 6
    Wayne Baskin, Jim Stewart, Britney Muller, Jason Kencevski
    Section info
  • Online Retailing Tools
    Stop Shipping Around!
    Location Picker Room 7
    Nathan Huppatz, Chris Dobson, Steve Zammit, Paul Soong
    Section info
  • Marketing & Social Media
    Social Media Panel
    Location Picker Room 8
    Steve Vallas, Joshua Neilly, Olivia Carr, Tully Humphrey
    Section info
  • Roundtables
    Roundtable Stream B
    Location Picker Foyer F
    Edward Wiley, Harvey Dixon, Jim Banks, Ross Collins
    Section info
  • Start Ups
    From $4m to $114m in the Past 10 Years with No Funding
    Location Picker Room 9
    Tony Nash
    Section info
12:40PM -
1:40PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
1:40PM -
2:20PM
Stream Session C
  • Marketplaces
    eBay Changes That Definitely Will Affect You This Year
    Location Picker Arena 1b
    Tim Davies
    Section info
  • Marketplaces Plus
    Amazon Seller Panel – First Hand Insights From Six and Seven Figure Sellers
    Location Picker Room 5
    Edward Wiley, Nathan Huppatz, Kayla Crane, Calliope Sofianopoulos, Hamish Conway
    Section info
  • Cross Border
    Beneath the Mayhem - What Makes Online Shoppers Tick
    Location Picker Room 6
    Grant Arnott
    Section info
  • Marketing & Social Media
    HYPE MARKETING: Create Huge Product Launches
    Location Picker Room 8
    Robbie Ball
    Section info
  • Roundtables
    Roundtable Stream C
    Location Picker Foyer F
    Simon Kelly, Katrina Kail, Chris Morley, Tony Nash
    Section info
  • Start Ups
    Build a Business With Purpose and the Profit Follows
    Location Picker Room 9
    Tracey Bailey
    Section info
2:25PM -
3:05PM
Stream Session D
  • Marketplaces
    How to Manage Your ebay Store So You Can Outwit Your Competition While Boosting Visability & Sales
    Location Picker Arena 1b
    Katrina Kail
    Section info
  • Marketplaces Plus
    Amazon’s Potential: Global Perspective
    Location Picker Room 5
    Martin Shaw
    Section info
  • Cross Border
    The Life Cycle Of Taking A Product To China Through eCommerce
    Location Picker Room 6
    Chris Morley
    Section info
  • Marketing & Social Media
    Search in the Age of Brand (SEO 101)
    Location Picker Room 8
    Jim Stewart
    Section info
  • Roundtables
    Roundtable Stream D
    Location Picker Foyer F
    Tim Davies, Brian Swichkow, Tony Nash, John Lawson
    Section info
  • Start Ups
    Build Something That People Want
    Location Picker Room 9
    Adrian Vicovan
    Section info
3:05PM -
3:35PM
Afternoon Tea, Networking and Exhibition Exploration (Arena 2)
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
3:35PM -
4:20PM
Supercharged 3 x14 minute Keynotes from industry leaders sharing secrets and insights to help you propel your online business.

4:20PM -
4:30PM
Closing remarks (Arena 1B) Phil Leahy Retail Global
4:30PM -
6:30PM
OPTIONAL: Networking Drinks
At the Sofitel