2019 Program

8:30AM -
3:30PM
Registration Opens
Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.
Sponsored By
9:30AM-
2:30PM

Pre-Conference Workshops

Choose from 9 different intensive workshops with our leading speakers

These 5-hour intensive classes can set you up for the year. Arrive early, get checked in at reception then grab a coffee before the workshop starts.
3:00PM -
3:20PM
Official Conference Opening (Arena 1B) Bob Schwartz 47 B Street John Winning Winning Group
It's Official! Bob Schwartz, Founding President Magento & Nordstrom.com, and John Winning CEO of Winning Group and Founder of Appliances Online will be our dynamic duo MC's of the 2019 event. Two legends on one stage.


3:20PM -
3:50PM
The next wave in eCommerce and the world’s insatiable appetite for convenience and choice (Arena 1b) Paul Hersbach Australia Post
Paul Hersbach, Head of Growth Products, will share Australia Post’s insights into consumer behaviour in Australia and the rest of the world, with a focus on the future. Looking at eCommerce trends, Paul will explore the urgent need for Australian providers to learn from overseas players and feed consumers’ rapidly growing demand for convenience and choice.
3:50PM -
4:20PM
Instagram: A Place Where Business is Done (Arena 1b) Alexander de Leon Instagram
Instagram is a place to connect you with the people and things you love the most. Every day more and more Australian businesses are using Instagram to not only engage with customers, but to drive powerful results. In this Keynote, I'll be sharing best practices, consumer insights and ideas for how businesses can best leverage Instagram.
4:20PM -
5:00PM
The PATCH Story: Sticking It To The World (Arena 1b) James Dutton Nutricare
The best Australian story of the year! How we can change a product that everyone knows, into something new and natural with no compromise. In only 18 months PATCH has taken the world by storm and is being sold in major retail stores in the US and across the globe.

This is James first keynote in Australia since launching this eco-friendly brand. He is here to share his story and meet the industry.

(If you see someone in a Panda costume, it may be James).
5:00PM

Exhibition Hall Opens (Arena 2)

Meet with 75+ leading international and local solutions providers in our exhibition hall
5:00PM -
6:30PM
Welcome Drinks & Exhibition Exploration (Arena 2)
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
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6:30AM-
7:15AM
The Only Way Is Yoga! Laura Doonin Moustache Republic
Start your day the right way! Join us for a beautiful morning of sun salutations and yoga on Broadbeach guided by Laura Doonin. This 45-minute yoga session will have you refreshed and ready to tackle the day. Guaranteed to put a pep in your step.

We meet At 6.30am sharp at the Kurrawa Surf Club on the corner of Old Burleigh Road and Charles Avenue.
8:00AM
Registration Opens
Collect your name badge from the Registration Desk located near the main entrance to the Gold Coast Convention & Exhibition Centre.

Get in early, grab a coffee and get the best seats in the house for the morning's keynotes!
Sponsored By
8:30AM -
8:45AM
MC Opening Remarks Bob Schwartz 47 B Street
Bob Schwartz and John Winning open up the day with all the necessary highlights and information for the day ahead
8:45AM -
8:50AM
Welcome To The Gold Coast Mayor Tom Tate City of Gold Coast
His Worship the Mayor, City of Gold Coast, Cr Tom Tate will be welcoming all of our attendees to the Gold Coast.
8:50AM -
9:00AM
Welcome Address (Arena 1B) Phil Leahy Retail Global
How to get the best from the 2019 agenda.

CEO, Phil Leahy will go through everything you need to get the most from the event, from the app to the networking.
9:00AM -
9:45AM
The experience of business ownership: Failures, lessons and tips for success (Arena 1b) Naomi Simson RedBalloon
As one of Australia’s most prominent entrepreneurs, Naomi Simson is known as the founder of online experience retailer RedBalloon and the co-founder of the Big Red Group, which houses a number of brands with the purpose to shift the way people experience life. Naomi is a passionate supporter of Australian businesses, a prolific blogger and business commentator, best-selling author and much sought-after keynote speaker.
9:45AM -
10:30AM
Five companies have five minutes each to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favourite pitch. With master of ceremonies Yvonne Adele and Judges: Naomi Simson, Dominique Lamb and Nicky Jackson.
Think you've got what it takes to win the ePitch?? Contact us for more info.
10:30AM -
11:15AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees. With thanks to
Sponsored By
11:15AM -
11:45AM
Stream Session A
  • My Place Or Yours
    How to get your Data Right for Selling big on eBay, Amazon and Websites
    Tim Davies
    Section info
  • Australia Post Presents: Take On The World
    What's Now and Next in eCommerce: How Aussie Companies Can Win Globally
    Laura Doonin, Darren John Aquilina, Rachel Tigel, Martin Price
    Section info
  • Spread The Word
    Beyond the Digital Buzz – How National Tiles is Winning at Personalisation
    Lynna Barrett
    Section info
  • Get It Done!
    2019: Leveraging Changing Consumer Behaviour to Drive More Sales
    Alana Fennessy
    Section info
  • Be Inspired
    The Future Of Business: And How You Need To Upgrade Your Thinking
    Thomas Green
    Section info
  • Live Site Reviews
    Live Site Reviews
    Wayne Baskin, Jim Stewart, Julie Situ, Jason Kencevski
    Section info
11:50AM -
12:20PM
Stream Session B
  • My Place Or Yours
    Helping Retailers Own their Sales Performance on the Catch Marketplace
    Quentin Williams
    Section info
  • Australia Post Presents: Take On The World
    Ecom Social Marketing: Proven Strategies to Accelerate Sales (without all the geek speak)
    John Lawson
    Section info
  • Spread The Word
    Double Digital Revenue with the Ultimate Trifecta: SEO + PPC + Content
    Mez Homayunfard
    Section info
  • Get It Done!
    5 Vital Keys to Making Consistent Money on Amazon.com:
    CJ Rosenbaum
    Section info
  • Be Inspired
    Tools & Tips to Inspire the Savvy Online Shopper
    Rose Yip
    Section info
  • Live Site Reviews
    Live Site Reviews (2)
    Jim Stewart, Jason Kencevski, Wayne Baskin, Julie Situ
    Section info
12:25PM -
12:55PM
Stream Session C
  • My Place Or Yours
    Maximising the Use of Marketplaces In Your Online Strategy
    Nathan Huppatz
    Section info
  • Australia Post Presents: Take On The World
    The "Yowie" Principle: Does High Demand, Low Competition Exist?
    Tim Jordan
    Section info
  • Spread The Word
    Grow your Retail Business with Google
    Tora Brophy
    Section info
  • Get It Done!
    Integrated Supply Chain Transformation and OMNI Channel Services
    Paul Wilkie, Claire Malcolmson
    Section info
  • Be Inspired
    Sign me up! Subscription Selling Panel
    Carolyn Breeze, Peta Shulman, Nicky Jackson, Michael Halligan, Simon Griffiths
    Section info
  • Live Site Reviews
    Live Site Reviews (3)
    Jim Stewart, Harry Sanders, Julie Situ, Jason Mun
    Section info
12:55PM -
2:00PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
2:00PM -
2:30PM
Stream Session D
  • My Place Or Yours
    Insider Secrets To Grow Your Amazon Toolset
    CJ Rosenbaum, Jing Gao, Jason Kencevski, Simon Kelly
    Section info
  • Australia Post Presents: Take On The World
    Beyond the Silk Road
    Kenny Chen
    Section info
  • Spread The Word
    The Loyalty Agenda - Why You Can't Price Check CX
    Alita Harvey Rodriguez
    Section info
  • Get It Done!
    Adapting to the Changing Landscape of Global Commerce and Consumer Demands
    Ben Seal
    Section info
  • Be Inspired
    Facebook for Business
    Anastasia Pavlovic, Chris Chapman, Namrata Kohli
    Section info
  • Live Site Reviews
    Live Site Reviews (4)
    Wayne Baskin, Kevin Keohane, Laura Doonin, Grant Arnott
    Section info
2:35PM -
3:05PM
Stream Session E
  • My Place Or Yours
    Discoverability: Make your Products Standout and Reach More Customers
    Location Picker Arena 1b
    Brittany Rinker
    Section info
  • Australia Post Presents: Take On The World
    Global Strategies For Australian Retailer’s
    John Lawson, Ben Seal, Ray Ridgeway, Costa Koulis, Kirsten Kore
    Section info
  • Spread The Word
    Social Media Panel
    Lucy Glade-Wright, Fleur Beserk, Sandradee Makejev, Jess & Stef Dadon
    Section info
  • Get It Done!
    Replatforming: How To Satisfy Business and Customer
    Rachel Tigel
    Section info
  • Be Inspired
    How To....15 minutes
    Dave Stein, Robert Hango-Zada
    Section info
  • Live Site Reviews
    Live Site Reviews (5)
    Jim Stewart, Harry Sanders, Jason Mun, Andrew Waite
    Section info
3:10PM -
3:40PM
Stream Session F
  • My Place Or Yours
    eBay, More Than Just A Sales Channel
    Kristian Haigh
    Section info
  • Australia Post Presents: Take On The World
    Re-Inventing the Retail Experience with Snapchat
    Matthew Coote
    Section info
  • Spread The Word
    The Ultimate Paid Marketing AMA (Ask Me Anything)
    Location Picker Room 8
    Shane Lenton, Jean-Christophe Mignon, Tania Johnston, Lynna Barrett
    Section info
  • Get It Done!
    Ready or Not, Here AI Comes!
    Tyler Sickmeyer
    Section info
  • Be Inspired
    Mindfulness as a Tool to Find your Unique Personal Brand
    Laura Doonin
    Section info
  • Live Site Reviews
    Live Site Reviews (6)
    Wayne Baskin, Francine Ereira, Nathan Huppatz, Dave Hyman
    Section info
3:45PM
5:00PM
Expo Happy Hour & Exploring
Join us for Retail Global Happy Hour in the Exhibition Hall.
Sponsored By
5:00PM

End of Day 2

7PM
GALA DINNER
The Gala Dinner will start at 7pm sharp at the Gold Coast Convention & Exhibition Centre
9:00AM -
9:15AM
MC Opening Remarks Bob Schwartz 47 B Street
Bob Schwartz and John Winning will open the day with the latest highlights and information for the closing day of the event
9:20AM -
9:30AM
The Morning After (Arena 1B) Phil Leahy Retail Global
Recap of the gala dinner & the amazing charity funds results. The inside tips for global & local conferences. Special Announcements.
9:30AM -
10.15AM
A fireside discussion with leading retail brands on current trends and issues in eCommerce. This power panel is always informing and not to be missed!
10:15AM -
11:00AM
A Winning Approach (Arena 1B) John Winning Winning Group
John will discuss the hot topics heard around the event as well as some of the top sessions from the conference program. He will invite retailers, solutions providers and speakers on stage to discuss their approach to some of the challenges discussed across the conference?

Will you be one of them?

See John’s Freestyle Jam Session: Who dares Wins!
11:00AM -
11:40AM
Morning Tea, Networking & Exhibition Exploration (Arena 2)
Enjoy a morning snack and take some time to network with our exhibitors and other attendees
Sponsored By
11:40AM -
12:10PM
Stream Session A
  • My Place Or Yours
    eBay Sellers: How and When Should you Start your Own Website?
    Tim Davies
    Section info
  • Australia Post Presents: Take On The World
    How to Reach Consumers in New Zealand with TheMarket:
    Anna Vlok
    Section info
  • Spread The Word
    How To....... 15 Minute Tutorials
    Charlene Davies, Gabriele Famous, Amy McWaters
    Section info
  • Get It Done!
    Site Search: The Key to Online Holiday Success
    Amy Hanson
    Section info
  • Be Inspired
    From Profile To Profit
    Monica Rosenfeld
    Section info
12:15PM -
12:45PM
Stream Session B
  • My Place Or Yours
    The Amazon Power Couple: A Tell All Session About a Rocky Road to Multi Million Dollar Success
    Eddie Levine, Jing Gao
    Section info
  • Australia Post Presents: Take On The World
    Understand the ecosystem for e-Commerce in Asia
    Jack Lu
    Section info
  • Spread The Word
    Lights, Camera, Action! - Video Panel
    Lisa Powell, Felisha Mendoza Mina, Patrick Tedjamulia
    Section info
  • Get It Done!
    The New Age: Online Fashion And Personalisation
    Tristan King, Anthony Idle
    Section info
  • Be Inspired
    The Changing Face of Customer Experience: Creating a Conversational Strategy
    Kat Warboys
    Section info
12:50PM -
1:20PM
Stream Session C
  • My Place Or Yours
    How to Boost Sales of Your Car Parts & Accessories on eBay in 2019
    Tim Davies
    Section info
  • Australia Post Presents: Take On The World
    Fulfilment by Amazon: More than Just a Fulfilment Service
    Tom McCullagh
    Section info
  • Australia Post Presents: Take On The World
    The Monogram Moguls; Two Dentists Revolutionising E-commerce
    Omar Sabré, Zane Sabré
    Section info
  • Get It Done!
    International Shipping Panel
    Nathan Huppatz, Claire Malcolmson, Chris Dobson, Peter Lipinski
    Section info
  • Be Inspired
    The Successful Retailers of the Future
    Prinitha Govender
    Section info
1:20PM -
2:30PM
Lunch, Networking & Exhibition Exploration (Arena 2)
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
2:30PM -
3:20PM
Supercharged 3 x14 minute Keynotes from industry leaders sharing secrets and insights to help you propel your online business.

3:20PM -
3:30PM
Closing remarks (Arena 1B) Phil Leahy Retail Global
3:30PM -
5:30PM
OPTIONAL: Networking Drinks
At the Sofitel